That the car was returned on January 6th. On January 9th, Avis charged my card $805.98. I dropped the rental agreement in the box, and proceeded to board my flight. This is the first time, no clerk was available. I have visited Salt Lake City the last 6 Christmas weeks, and regularly departed early in the morning on January 1st. When I came to the airport about 4:30 am on January 1st nobody was available at the rental kiosk in the return area, and there were no pens available to complete the rental agreement. My return flight was at 6:30 AM on January 1st, 2014. The replacement vehicle, this time it was 4-wheel drive Ford Escape (with constant bugging reminder "You need to change engine oil," but this one I could ignore), and as the lady at the counter told me, they had plenty of 4-wheel drive small SUVs.
Next day the "Check Engine" came on and I have to return the vehicle for replacement.
So everything the clerk told me was blatant lie. When I refused, I was given keys from VW Tiguan that was 4-wheel drive. Counter clerk told me that the small SUVs they have are only 2-wheel drive and to get a 4-wheel drive, I would need to get a larger car for the additional $45.00 per day, that is exactly twice the original price. Problems started during me picking up the car. This time we rented small SUV for a Christmas week, for a ski trip. I have rented there before and never had a problem, but it looks like they have new management that is hell-bent on screwing you up. The pick-up/drop-off location for the off-site rental car shuttles is located to the west of the Parking Garage.Whatever you do, don't rent from AVIS at Salt Lake City International Airport. Budget 80 Open 24 hours Dollar 80 Open 7 a.m. On-Airport Rental Car Agencies Alamo 84 Open 7 a.m. Rental car counters are located in the Gateway Center, which is adjacent to the parking garage and accessible from the terminal by using the two bridges in the baggage claim area. Salt Lake City International Airport offers a variety of rental car providers and convenient access to rental car services.
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